> For the complete documentation index, see [llms.txt](https://docs.gocontent.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.gocontent.ai/contact-us/need-help/livechat.md).

# Livechat

If you encounter a technical problem, need advice, or have any questions, you can easily contact us by email or on live chat.

### How to use  livechat?

Click on the third icon from the left at the top right of the homepage.

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Select the communication method you wish to use: **Email** or **live chat**.

{% hint style="info" %}
**It is preferable to choose live chat for urgent issues.**
{% endhint %}

You will receive a response from one of our advisors within a few minutes and at most within 3 hours.&#x20;

{% hint style="info" %}
**We will answer you during working hours, Monday to Friday, 9:00 AM to 5:00 PM.(London Time).**
{% endhint %}

<figure><img src="/files/jN4bkkzv1A0gLp2xOkPm" alt=""><figcaption></figcaption></figure>

Describe your issue in the dialogue box and submit your request.

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