# Livechat

If you encounter a technical problem, need advice, or have any questions, you can easily contact us by email or on live chat.

### How to use  livechat?

Click on the third icon from the left at the top right of the homepage.

<figure><img src="https://921696666-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY7acFUa3WHulwnKyPzd9%2Fuploads%2FK2oDzboqgeYUHajCw4kN%2FCapture%20d%E2%80%99e%CC%81cran%202024-05-26%20a%CC%80%2009.42.03.png?alt=media&#x26;token=47e44ca4-dcfb-41c5-bd80-a6830b569c74" alt=""><figcaption></figcaption></figure>

Select the communication method you wish to use: **Email** or **live chat**.

{% hint style="info" %}
**It is preferable to choose live chat for urgent issues.**
{% endhint %}

You will receive a response from one of our advisors within a few minutes and at most within 3 hours.&#x20;

{% hint style="info" %}
**We will answer you during working hours, Monday to Friday, 9:00 AM to 5:00 PM.(London Time).**
{% endhint %}

<figure><img src="https://921696666-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY7acFUa3WHulwnKyPzd9%2Fuploads%2FcEDeoyPgfJ5zs4BUNrWR%2FCapture%20d%E2%80%99e%CC%81cran%202024-05-26%20a%CC%80%2009.48.00.png?alt=media&#x26;token=df1dde1b-fa45-4af5-a0f6-549f6bf08598" alt=""><figcaption></figcaption></figure>

Describe your issue in the dialogue box and submit your request.

<figure><img src="https://921696666-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY7acFUa3WHulwnKyPzd9%2Fuploads%2FEIDy2J9nPzBb1XHNJvNT%2FCapture%20d%E2%80%99e%CC%81cran%202024-05-26%20a%CC%80%2009.54.57.png?alt=media&#x26;token=decb6a5d-f89e-42f8-b51e-9ba39341ae53" alt=""><figcaption></figcaption></figure>