> For the complete documentation index, see [llms.txt](https://docs.gocontent.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.gocontent.ai/contact-us/need-help/livechat.md).

# Livechat

If you encounter a technical problem, need advice, or have any questions, you can easily contact us by email or on live chat.

### How to use  livechat?

Click on the third icon from the left at the top right of the homepage.

<figure><img src="/files/GP1VZOOMMRmTTK7KaoQY" alt=""><figcaption></figcaption></figure>

Select the communication method you wish to use: **Email** or **live chat**.

{% hint style="info" %}
**It is preferable to choose live chat for urgent issues.**
{% endhint %}

You will receive a response from one of our advisors within a few minutes and at most within 3 hours.&#x20;

{% hint style="info" %}
**We will answer you during working hours, Monday to Friday, 9:00 AM to 5:00 PM.(London Time).**
{% endhint %}

<figure><img src="/files/jN4bkkzv1A0gLp2xOkPm" alt=""><figcaption></figcaption></figure>

Describe your issue in the dialogue box and submit your request.

<figure><img src="/files/K6ftZfN2la9Nn85v6rqr" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.gocontent.ai/contact-us/need-help/livechat.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.