# Contact

If you encounter a technical problem, need advice, or have any questions, you can easily contact us by email or on live chat.

### How to contact us?

Click on the third icon from the left at the top right of the homepage.

<figure><img src="https://921696666-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY7acFUa3WHulwnKyPzd9%2Fuploads%2FDgeIvfSwPhTdi9QwsSHT%2FCapture%20d%E2%80%99e%CC%81cran%202024-05-26%20a%CC%80%2009.42.03.png?alt=media&#x26;token=2a4f1fc6-49aa-44d2-9426-ac09c2d8b1bc" alt=""><figcaption></figcaption></figure>

Select the communication method you wish to use: **Email** or **live chat**.

{% hint style="info" %}
**It is preferable to choose emails for less urgent questions.**
{% endhint %}

You will receive a response by email in 4 to 24 hours.

{% hint style="info" %}
**We will answer you during working hours, Monday to Friday, 9:00 AM to 5:00 PM.(London Time).**
{% endhint %}

<figure><img src="https://921696666-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY7acFUa3WHulwnKyPzd9%2Fuploads%2FViJxxayjYG7D3Z6Q4Ayh%2FCapture%20d%E2%80%99e%CC%81cran%202024-05-26%20a%CC%80%2009.48.00.png?alt=media&#x26;token=f729d13f-55fc-41bf-8d43-99f774b38ac7" alt=""><figcaption></figcaption></figure>

Describe your issue in the dialogue box and submit your request.

You will receive a confirmation email in the mailbox you used to register that your request has been received.

<figure><img src="https://921696666-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY7acFUa3WHulwnKyPzd9%2Fuploads%2Fl5mKdxn9dv8PkyHxsklF%2FCapture%20d%E2%80%99e%CC%81cran%202024-05-26%20a%CC%80%2009.55.56.png?alt=media&#x26;token=425428c1-0c61-43c1-b39e-697855197dd7" alt=""><figcaption></figcaption></figure>